If you experience problems paying with a credit- or debit card when you try to join, please try one of our alternative billers here
https://www.groobysupport.com/en/knowledgebase/article/i-want-to-join-using-a-different-biller
Common issues:
- Card Denied Message
- Please verify that you have entered your payment details correctly
- Please make sure you have enough funds in your account for the full charge
- If you have had payment disputes on this card before, the processor is blocking your card. You may try to pay through Epoch/Paypal, or a different card.
- Cannot process transaction
- Our main card processor does not accept gift cards, Amex, JCB, Dinners and some prepaid cards, please try to pay through Epoch/Paypal
- Your card issuer may be experiencing problems, please try again later, or use a different card
- If your card issuer requires 3DS Secure / 2 Factor authentication you may need to complete the 2 factor authentication required by your card issuer
- Your card may have a default block on overseas purchases, please enable overseas purchases in your online banking/card app
- Your card may have a default block on adult content, please enable adult purchases in your online banking/card app
- German cards - we can't accept SEPA payments.
- Prepaid VISA
- Please pay through Epoch (you do not need a PayPal account to pay through Epoch)
